At DeRocks, we understand that with time, your tastes or circumstances might change.
It was for that reason that the DeRocks Promise, our exchange policy, was created.

At DeRocks, we understand that with time, your taste or circumstances might change. Customers are at the centre of everything we do and it was for that reason that the DeRocks Promise, our generous buyback and exchange policy was created. Buy with complete confidence. If you have any questions about the DeRocks promise, please do let us know. 


1st Exchange

Subsequent Exchanges

At anytime, you can return your diamond to us and receive 80% of your original purchase price back in cash (after deduction of GST)

For a first exchange, you will receive 100% of your original purchase price to use towards a different diamond of the same price or more. This means you can also upgrade your diamond and just pay the difference on your first exchange.

For all subsequent exchanges, you will receive 80% of the original purchase price towards another diamond.

Terms and Conditions

  1. Promise valid for 0.3ct to 2.99ct diamonds only
  2. Promise valid for D, E, F, G color diamonds and IF, FL , VVS, VS clarity
  3. Promise valid for diamonds only e.g. if returning diamond in a casing, the casing will be returned to you
  4. Diamond must be in good condition and will be inspected before any return or exchange
  5. Promise excludes coloured diamonds, coloured stones or any diamond without a certificate
  6. A round diamond can be exchanged for any shaped diamond. A fancy cut diamond can only be exchanged with another fancy cut diamond.
  7. Shipping and taxes are not included in the DeRocks promise
  8. The promise covers diamonds purchased from DeRocks only