THE DEROCKS PROMISE
At DeRocks, we understand that with time, your tastes or circumstances might change.
It was for that reason that the DeRocks Promise, our exchange policy, was created.
At DeRocks, we promise that:
- For a first time exchange, you can exchange your diamond for one in the same shape family and pay only the difference in terms of size. This means you can upsize your diamond without having to pay for a whole new piece.
- This is valid for any stone that was bought from us that is internationally certified (GIA, EGL etc.) from 0.3 up to 2.99 carats.
- For any subsequent exchanges, you can trade in your piece to receive a 20% discount on your next piece (must be of the same shape)
- Shipping and taxes are not included in the above
- Please note that we will need to check the piece and diamonds first to ensure that it is in good condition before we process an exchange.